SHIPPING POLICY

Last Updated: June 2026

At Exodrome, we focus on delivering carefully selected products to customers worldwide through our trusted fulfillment network. Every order is processed with accuracy and transparency to ensure a smooth shopping experience.

ORDER PROCESSING

Orders are reviewed and processed within 1–3 business days after payment confirmation.

During periods of high demand, promotional campaigns, holidays, or exceptional circumstances, processing times may require additional time.

Customers will receive an order confirmation email immediately after purchase and a shipping confirmation email once the order has been dispatched.

SHIPPING TIMES

Estimated delivery times:

• Italy: 5–12 business days
• Europe: 6–15 business days
• United States & Canada: 7–18 business days
• Australia & New Zealand: 8–20 business days
• Rest of World: 8–25 business days

Delivery estimates are not guaranteed and may vary depending on customs inspections, local carriers, weather conditions, public holidays, or other circumstances beyond our control.

TRACKING INFORMATION

When available, tracking information is provided via email after shipment.

Tracking updates may require several days before becoming visible within carrier systems. This is a normal part of international logistics and does not indicate a shipping issue.

MULTIPLE SHIPMENTS

Orders containing multiple items may be shipped separately from different fulfillment centers. Customers may receive individual packages on different dates.

No additional shipping charges apply for split shipments.

CUSTOMS & IMPORT DUTIES

International customers are responsible for any customs duties, import taxes, brokerage fees, or government charges required by their destination country.

Exodrome has no control over these fees and cannot predict their amount.

DELIVERY ISSUES

Customers must provide accurate shipping information during checkout.

Exodrome cannot be held responsible for delays, losses, or delivery failures resulting from:

• Incorrect addresses
• Incomplete recipient information
• Refused deliveries
• Unclaimed packages
• Carrier-related disruptions

If a package is returned to sender, reshipping fees may apply.

LOST OR DAMAGED PARCELS

If a shipment appears lost or arrives damaged, customers should contact us within 7 days of delivery or expected delivery date.

Our team will investigate the issue with the carrier and provide an appropriate resolution whenever possible.

SHIPPING RESTRICTIONS

Certain products may be unavailable in specific countries due to legal, logistical, or carrier limitations.

We reserve the right to cancel orders that cannot be delivered to the selected destination and issue a full refund.

CONTACT

Exodrome
Email: exodrome@outlook.com
Phone: +39 366 729 3144
Address: Via Piave 52, Palermo, PA, 90128, Italy